As reported by PBS: The Federal Communications Commission voted on Friday to require all
of the U.S.’s cell phone carriers and popular messaging applications to
allow users to text 911 to emergency response units.
Since 2012,
customers using any one of the four largest carriers in the country —
AT&T, Verizon, Sprint and T-Mobile — have been able use text-to-911
service, following a voluntary agreement
between the companies and the FCC. However, today’s 3-2 vote will
require smaller, regional carriers to follow suit by the end of the
year.
“Texting is now as important a function on a mobile device
as talking. Some of those text messages are cries for help,” FCC
Chairman Tom Wheeler said. “Some of those are from people who can’t hear
or speak. Call 911 if you can. But if you can’t, what are you going to
do?”
The requirement seeks to address the changing ways in which
people are communicating, and is not without significant hurdles.
According to the FCC,
more than 70 percent of attempts to get in contact with emergency
services originate from cell phones while only two percent of emergency
responders nationwide are currently equipped to accept the messaging.
“In
your moment of need, if you try to reach 911, you won’t reach it no
matter what application you use,” warned Republican FCC Commissioner
Ajit Pai, who voted against the regulation. “Nothing in this order will
change that fact any time soon.”
Additionally, unlike cell phone
calls, it is difficult to determine the exact physical origin of a text
message, particularly in residences with multiple floors.
The
FCC’s new rule comes at a time when cell phone users are increasingly
using third-party messaging apps like Google Voice, iMessage and
WhatsApp that provide SMS-like services that are handled via Internet
protocol. As of Friday, the FCC will require all third-party
applications that interconnect with the traditional SMS infrastructure
to comply with its rules, but it expressed its intent to reach out to
developers to make text-to-911 universal.
“Our first
responsibility is to provide for the safety of Americans,” Wheeler said,
following the vote. “This is a step to continue to fulfill that
responsibility. And it is not a final step.”
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