As
reported by Utility Products: Fleet Managers across the country are quickly turning to Automatic Vehicle Location (AVL) software—also known as global positioning system (GPS) tracking; but
many of them don’t know how to introduce the program to their
employees.
Many fear employee push-back or have big brother concerns and
need tips on how to best approach employees about adopting the GPS
technology. If you touch on these three main topics, the conversation
should be relatively smooth.
Eliminate Big Brother Theory
The term Big Brother in the fleet management world is a term that is
talked about far too often and not really relevant once explained
correctly.
The truth is, every business measures employee performance and coaches
employees to be better at their jobs. Sales managers listen to calls to
improve performance. Football coaches review tape with their team to
make adjustments to improve for the next game. GPS tracking software for
fleet management is no different if you think about it. If you want to
be known for having reliable on-time arrivals, for example, how can you
accomplish that goal if you don’t know where you stand today and don’t
have the tools in place to monitor and measure how you stack up moving
forward?
Sometimes it is as simple as making someone aware of what they are doing
and explaining how it effects the business. Many times people do not
realize what they are doing is wrong, and simple coaching will go a long
way to improve how your crews operate on a daily basis.
GPS tracking is not about getting people in trouble, it is about helping
your company make improvements and cut costs. This is not Big
Brother—this is good business.
Explain the Benefits for Your Employees
GPS tracking software can exonerate drivers from false traffic
violations or customer complaints. Surely your company has taken calls
from the public complaining about how one of your trucks almost ran them
off the road or one of your trucks ran over their mailbox. The ability
to have irrefutable evidence to exonerate your employees in any of these
types of situations should be supported.
Dispatch will be able to see the entire fleet in real-time. That means
fewer phone calls from dispatch and fewer distractions for drivers. GPS
tracking technology allows crews and dispatch to communicate without
having to pick up the phone.
Using GPS tracking software, your company is able to provide proof of
completed jobs. This will eliminate the stress of trying to defend
oneself in the case of he said/she said. Your employees are covered with
the reports that show when they arrived, how long they were on site and
when they left.
No one likes paperwork. Many of the administrative tasks that crews used
to do on a regular basis will be eliminated with GPS tracking software.
This includes recording mileage, hours worked, any notes taken about
each job, etc.
It is not uncommon for businesses using GPS tracking to put incentive
programs in place. Drivers that reduce fuel consumption by reducing idle
time, reduce mileage by improving routing, reduce speeding violations,
or save the company money in other ways are often rewarded in the form
of bonuses or put into consideration during their yearly reviews.
Explain the Benefits for the Business
As you may know, GPS fleet tracking will save the company money in fuel,
labor, vehicle maintenance, accidents and insurance, and much more to
improve your overall bottom line. When your company is prosperous,
everyone benefits.
You will increase efficiencies across the board within your company from
techs/crews, vehicles, dispatch, maintenance, payroll and customer
service. Streamlining procedures throughout different departments will
make everyone’s lives easier. In addition, becoming more efficient will
allow your business to focus on what it does best.
Besides eliminating the Big Brother theory and explaining the benefits
for employees and your business, be upfront and honest with your
employees about how you intend to use the technology. Don’t keep it a
secret; answer any questions they might have, but remember GPS tracking
software is in place to help everyone, not to single anyone out.
GPS fleet tracking software is the tool used to oversee your crews, fix
bad habits, become more effective and efficient, and ensure everyone has
the company’s bottom line at the forefront of their minds.